Menu
Returns Policy
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Customers may be entitled to a replacement or refund for a major fault. If you think there is a fault with the goods you have received, please let us know immediately by contacting us via email at [email protected]
We have a no return, refund or exchange policy for change of mind if you no longer require the item, have no use for the goods or for any other reason.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Products with broken seals or which have been open/used will not be returned.
Several types of goods are exempt from being returned. Due to health reasons, the exchanging or refunding of a product(s) is generally not permitted. These can include but are not limited to wigs, hair extensions and ponytails.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer. Customers wanting items exchanged or refunded must contact Nature’s Hair sales team by email – [email protected] – within 24 hours of receiving the product.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].